To that end, Relevant seems to have also responded to most of the above nitty-gritty's via its recent initiatives, some of which were depicted earlier on. After a period of fairly stealth, mainly "word of mouth" operation, Relevant has started to make some noise with the above product-related initiatives outlines and with a more aggressive marketing effort in the sector. The opportunity has long been extended by its support for UNIX and Windows operational systems, as well as for Oracle, IBM DB2 and Informix, and Microsoft SQL Server databases.
The company also continues to expand the functionality of its flagship Relevant ERP product, whose capabilities go beyond traditional core ERP functionality, as evidenced by the above latest enhancements. Accordingly, Relevant ERP has long featured a complex manufacturing-oriented CRM capability that includes a complete contact history on which client or prospect's people the company has been working with, what calls have been made, and what correspondence has been exchanged. Also, the CRM module has service-call tracking capabilities to help manage the field service function, with the ability to give anyone authorized in the organization a view into what is happening with customers and prospects.
Some other relatively recent enhancements in this regard would be increased customer dialogue facility while administering service calls, whereby users can add, maintain, and track the status and severity of service requests made via phone, e-mail, fax, web entry, or any other means of contact; they can also define service procedures, assign staff, and manage workloads. Additionally, the on-line documents management and control enable users to attach electronic documents in any standard format to records or menus in the ERP system; they can also add reference items to BOMs, attach objects to records or programs, and attach their own help items to Relevant ERP fields and menus.
In addition to its J2EE open architecture decision, Relevant has been espousing an "enterprise information integration" approach that entails both Web-based and thin client UI. It also emphasizes an information-centric view of business process, workflow enabled application suite (via embedding the WorkWise Business Alerts product, which will be depicted later on), and business process modeling. To that end, the Business Wizard, an "information management, data mining, and navigation" tool, has also been offered for nearly two years as a complement to the company's ERP package. The software contains built-in templates, which are "ready-to-use" throughout an entire enterprise or can be created by the end user as required. Thus, managers from disparate departments (e.g., Purchasing, Shop Floor, Sales, Costs, Inventory Control) can create templates, charts, graphs, spreadsheets, and reports based on the data gathered, to retrieve and get informed in a more analytical way, and then launch initiatives from there to perform updates and other transactions necessary to communicate activity across the enterprise. The Business Wizard was designed to "lay over" the entire system in an intuitive "windows-like" fashion, with "point and click" functionality, such that individual users create specific views of the information in the system from which decisions can be made to execute tasks and activities at both tactical and strategic levels.
The company also continues to expand the functionality of its flagship Relevant ERP product, whose capabilities go beyond traditional core ERP functionality, as evidenced by the above latest enhancements. Accordingly, Relevant ERP has long featured a complex manufacturing-oriented CRM capability that includes a complete contact history on which client or prospect's people the company has been working with, what calls have been made, and what correspondence has been exchanged. Also, the CRM module has service-call tracking capabilities to help manage the field service function, with the ability to give anyone authorized in the organization a view into what is happening with customers and prospects.
Some other relatively recent enhancements in this regard would be increased customer dialogue facility while administering service calls, whereby users can add, maintain, and track the status and severity of service requests made via phone, e-mail, fax, web entry, or any other means of contact; they can also define service procedures, assign staff, and manage workloads. Additionally, the on-line documents management and control enable users to attach electronic documents in any standard format to records or menus in the ERP system; they can also add reference items to BOMs, attach objects to records or programs, and attach their own help items to Relevant ERP fields and menus.
In addition to its J2EE open architecture decision, Relevant has been espousing an "enterprise information integration" approach that entails both Web-based and thin client UI. It also emphasizes an information-centric view of business process, workflow enabled application suite (via embedding the WorkWise Business Alerts product, which will be depicted later on), and business process modeling. To that end, the Business Wizard, an "information management, data mining, and navigation" tool, has also been offered for nearly two years as a complement to the company's ERP package. The software contains built-in templates, which are "ready-to-use" throughout an entire enterprise or can be created by the end user as required. Thus, managers from disparate departments (e.g., Purchasing, Shop Floor, Sales, Costs, Inventory Control) can create templates, charts, graphs, spreadsheets, and reports based on the data gathered, to retrieve and get informed in a more analytical way, and then launch initiatives from there to perform updates and other transactions necessary to communicate activity across the enterprise. The Business Wizard was designed to "lay over" the entire system in an intuitive "windows-like" fashion, with "point and click" functionality, such that individual users create specific views of the information in the system from which decisions can be made to execute tasks and activities at both tactical and strategic levels.
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